Privacy Policy
Effective date: 13 November 2026
This policy explains how Adir Sne (“we”) handles information in CANDLIX, listed as EDGE Practice on the App Store, and when you contact support.
Information used to run your account
When you register, we process your email address, authentication credentials and account identifier. Your player profile contains your chosen player name and country of residence. We use these details to authenticate you, send verification and password-reset messages, maintain your profile and provide online play.
Online gameplay and public rankings
Online features store room membership, simulated trades, scores, results, rewards and progression associated with your account. Your player name, selected country and ranked scores or trophies may be visible to other players in matches and leaderboards. Your login email is not displayed in public rankings. CANDLIX simulates trading; gameplay balances and trades are not real financial accounts or investments.
Information stored on your device
Local practice progress, preferences and selected photo backgrounds are stored on your device. Selected background photos are processed locally and are not uploaded by this feature. A device-local trial record counts free sessions; signing out does not reset it. Login session tokens are stored locally to maintain your session.
Purchases
Apple processes in-app payments. The app uses StoreKit to check purchase entitlements and restore access. We do not receive your payment-card number or bank details. Apple's handling of purchases is governed by its privacy policy.
Service providers and technical information
We use Supabase for authentication and hosted gameplay data, Resend for account-related email delivery, and hosting providers for this support website. Providers process the information needed for their services, such as account identifiers, email addresses, message delivery records and technical request data. Service infrastructure may process IP addresses, timestamps and security or error logs to deliver and protect the service. Providers may process information outside your country.
We use service providers to operate and secure CANDLIX, not to sell personal information or deliver targeted advertising. The app does not use email addresses for cross-app advertising tracking. We may disclose information where required by law or necessary to address fraud, abuse or security incidents.
Support
If you contact us, we receive your email address, message and any attachments you choose to send. We use them to respond and investigate your request. Please do not send passwords or payment-card details.
Retention and deletion
Account and online gameplay data are retained while needed to provide the account and its features. Support correspondence and operational records are retained as needed to resolve requests, secure the service and meet applicable obligations; they are not retained indefinitely without a continuing purpose. Backup copies may persist until the provider's normal backup cycle expires.
The current in-app “Delete CANDLIX profile” action deletes your online player profile, results and rewards, but does not delete the authentication account. To request deletion of your login account and associated personal information, contact us at the address below. We may ask you to verify ownership. Local device data and Apple's purchase records are separate from your online player profile; deleting a profile does not cancel or refund an Apple purchase.
Your choices and requests
You can contact us to request access to, correction of, or deletion of your personal information, and to ask about your rights under applicable law. You can remove your selected background through its in-app controls. Providing account information is necessary for account-based online features. You may stop using these features or request account deletion.
Security
We use encrypted network connections and access controls to protect account and gameplay information. No storage or transmission system can guarantee absolute security.
Updates and contact
We may update this policy when the service or our practices change. The effective date above identifies the latest revision.
Operator: Adir Sne
Email: adirsne211@gmail.com